USING THE INQUIRY FORM
- Press the “Add to Inquiry List” button to begin the process. Do this for each item you want to order, or inquire about – they will automatically be listed on the Inquiry Form.
- When finished ordering the last item, press “View Inquiry List” (it will replace the “Add to Inquiry List” button on the product page) or find Inquiry List icon floating in the lower left corner of your screen.
- You’ve now created an Inquiry Form with a list of your items. Comments or questions can be asked about individual items here.
- Fill in requested information (name, email, country and postal code) and we will reply with availability of item(s), shipping and payment options.
- Press the ‘Submit’ button to send it.
We encourage purchasers to make all inquiries for additional photos and information prior to shipping. You can ask questions or make these requests on the Inquiry Form. We want you to be happy with your purchase!
*After submitting an Inquiry with us, BE SURE TO CHECK YOUR SPAM FOLDER for our reply. (Our responses have occasionally been directed there.) We will do our best to reply within a day.*
- Because each of our items is unique we process each order on a case-by-case basis that considers your selection and location. Please use our Inquiry Form to find out from us about shipping options for your item(s).
- Once the order is confirmed, we will ship your item upon receipt of payment, and send you details including tracking information.
- Customs duties, if any, will be the responsibility of the buyer.
- Credit card payments are available through PayPal, but you must have a PayPal account.
- Buyers in the US may also send a check to our US bank.
- We go to great lengths to accurately describe and display our items, but please note that computer monitors are not all calibrated equally and color reproduction on the internet is not precise, so color may vary from monitor to monitor.
- We have done extensive research on our collection, and information about the items is accurate to the extent of our knowledge and references. In the unusual instance that you feel that we have somehow misrepresented it, please contact us immediately. Returns will be accepted if the return shipping is initiated within 1 week, and the item is returned in its original condition. We are happy to refund the cost of the item but all shipping costs and fees (in both directions) are the responsibility of the buyer.